CashSavvi customer privacy notice

Contact details

For privacy questions or requests, email privacy@cashsavvi.co.uk.

What information we collect, use and why

For service updates and marketing, we may collect:

• Your email address and, if you choose to provide it, your first name.
• Your marketing preferences and records of consent.

We use this information to manage the CashSavvi launch list and send launch news and other CashSavvi updates that you have agreed to receive.

We also use limited records to administer the launch-list discount and short-lived, pseudonymous identifiers to protect the signup form against repeated or automated requests.

We may also collect correspondence when you contact us, and information needed to respond to queries, complaints or claims or to comply with legal obligations.

The website uses Vercel Web Analytics to understand general website usage. It records aggregated page information such as pages visited, referrer, approximate location, browser and device type. It does not use third-party cookies or give us information that identifies you personally.

Lawful bases and data protection rights

We rely on the following lawful bases:

• Consent for launch and marketing emails. You can withdraw consent at any time.
• Legal obligation where we need to use information to comply with the law.
• Legitimate interests to respond to queries, investigate complaints, manage potential claims, administer the launch-list discount, protect the signup form and understand aggregated website usage. We limit this use to what is relevant and proportionate.

Depending on the circumstances, your data protection rights include:

• The right to ask for copies of your personal information.
• The right to ask us to correct inaccurate or incomplete information.
• The right to ask us to delete your personal information.
• The right to ask us to restrict how we use your information.
• The right to object to processing.
• The right to data portability.
• The right to withdraw consent at any time.

Some rights are subject to exemptions. We will respond to requests without undue delay and normally within one month. Contact us using the email address above. You can read more about your rights on the ICO website.

Where we get personal information from

We receive information directly from you when you join the launch list or contact us. Limited technical and aggregated usage information is generated when you use the website.

How long we keep information

We keep your launch-list details and consent record while you remain subscribed. We review inactive contact records at least every 24 months and delete information that is no longer needed.

If you unsubscribe or withdraw consent, we remove you from active marketing. We may retain the minimum information needed to record your request and ensure we do not contact you again. To qualify for the launch-list discount, you must be a confirmed subscriber when paid subscriptions open. If you unsubscribe before then, you will not qualify. Once eligibility is established at launch, we may retain the minimum records needed to honour your discount, even if you later unsubscribe. Discount records are retained only while needed to administer the offer. Signup protection counters expire automatically after a short period, no longer than 24 hours. Information relating to queries, complaints, legal obligations or claims is kept only for as long as reasonably necessary for those purposes.

Who we share information with

We may also share relevant information with professional or legal advisers and organisations where we are legally required to do so.

Sharing information outside the UK

Brevo is based in France and stores its databases within the European Union. The UK recognises relevant European Economic Area protections through its adequacy arrangements.

Vercel is based in the United States and may use subprocessors in the United States and other countries. Where required, Vercel states that it uses recognised safeguards for international transfers, including the UK International Data Transfer Addendum and Standard Contractual Clauses.

Upstash is based in the United States and offers databases in different regions, including Europe. Its data processing terms include safeguards for international transfers where required.

How to complain

If you have concerns about how we use your personal information, email privacy@cashsavvi.co.uk.

If you remain unhappy after raising a complaint with us, you can complain to the Information Commissioner’s Office.

Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint